Space and Freedom Limited

Contact Information:

Address: 63 Ormskirk Road, Knowsley, Liverpool L34 8HB Phone: 07368256717 Email:[email protected]
Website: www.spaceandfreedom.com

This Privacy Policy explains how

Space and Freedom Limited

("we," "us," or "our") collects, uses, and discloses your personal information when you visit our website, use our services, or interact with us, including through our customer relationship management (CRM) system, Stripe payment processing, and communication platforms like WhatsApp.

1. Information We Collect

We collect personal information directly from you when you engage with us, including but not limited to:

Contact Information:Name, email address, phone

number. Business

Information:Company name, business type, business goals.Payment Information:Credit card details, billing address (via Stripe).Communication Data:Messages exchanged via WhatsApp, email, or other communication

channels. Website

Usage Information:IP address, browsing behaviour, and other analytics collected via cookies.

2. How We Use Your Information

We use the information we collect to provide, maintain, and improve our services, including but not limited to:

Processing payments viaStripe.Managing customer relationships throughGoHighLevelCRM.Communicating with you viaWhatsApp and other platforms.Tailoring marketing and sales efforts based on your business needs.Sending invoices, appointment reminders, and service updates.Ensuring compliance with legal obligations, including tax and billing records.

3. Payment Processing

We use

Stripe

for secure payment processing. Stripe collects your payment information directly and processes it in accordance with their privacy policy. We do not store full credit card numbers or payment details on our servers.

For more details on Stripe's privacy practices, please review

Stripe's Privacy Policy

4. CRM System

We use

GoHighLevel

as our CRM platform to manage client data, communication, and customer journeys. GoHighLevel collects and processes your data on our behalf, and we take steps to ensure that your information is stored securely.

For more details on GoHighLevel's privacy practices, please review

GoHighLevel's Privacy Policy

.

5. Communication via WhatsApp

We use

WhatsApp

for client communication, including sharing updates, responding to queries, and facilitating customer service. WhatsApp communication is subject to WhatsApp's terms of service and privacy policy. Please ensure that your communications through WhatsApp comply with applicable data protection laws.

For more details, please review

WhatsApp's Privacy Policy

.

6. Sharing Your Information

We do not sell or rent your personal information to third parties. However, we may share your information with:

Service Providers:Such as Stripe for payment processing and GoHighLevel for CRM

management. Legal

Obligations:Where required by law or to enforce our terms and

conditions. Business

Transfers:In the event of a merger, acquisition, or asset sale, we may transfer your personal information as part of that transaction.

7. Data Security

We take reasonable measures to protect your personal information from unauthorised access, loss, or misuse. However, please note that no system can be completely secure, and we cannot guarantee the security of your information.

8. Your Data Rights

Depending on your location, you may have the following rights regarding your personal information:

Access:Request a copy of the data we hold about you.Correction:Request corrections to any inaccurate or incomplete data.Deletion:Request the deletion of your data, subject to legal obligations.Objection or Restriction:Object to or request that we limit how we process your data.

To exercise any of these rights, please contact us at

[email protected]

.

9. Data Retention

We retain your personal information only for as long as necessary to provide our services, fulfill legal obligations, or resolve disputes. Once no longer required, we securely delete or anonymise the data.

10. Updates to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or applicable laws. Any changes will be posted on this page, and the revised policy will indicate the date it was last updated.

11. Contact Us

If you have any questions or concerns about this Privacy Policy or how we handle your personal information, please contact us at

[email protected] Phone: 07368256717